Orders are processed on Monday, Wednesday and Friday. USPS Priority shipments will usually arrive between 2-3 business days and UPS ground within 1-2 business days after processing. If you haven't received your order within 7 business days, email us at email@example.com. Remember to include your order number.
Please be aware that during the summer months there is a possibility that your whipped shea butter/butter bars may melt. To prevent this, we suggest having someone available to receive your package. However, if you do find that your product has melted, simply place in the fridge or leave at room temp until it becomes solid. While we take every precaution to prevent melting, we are unable to furnish returns on melted or opened products.
At Jimmy&Mary's your satisfaction is our top priority. If you are in any way dissatisfied with your experience, please contact us within 3 days of delivery. Our main goal is to make whatever is wrong, right.